The Maintenance section of the Facilities Management Service is central to all the board's functions. It consists of buildings, grounds, mechanical and electrical units all committed to providing a quality service to approximately 371 properties across the boards area. The section operates a help desk answering and acting upon telephone calls on a daily basis. On average the helpdesk log 15,000 calls per year. The section also handles accounts, documentation relating to quotations and tenders and general office administration including processing of invoices.
Aims and Objectives
To provide solutions to buildings, mechanical/electrical and grounds maintenance problems. We also prepare specifications for buildings, mechanical/electrical and grounds works and carry out property condition and suitability surveys.
The SELB Maintenance Section has put in place contracts for Building and associated works and Mechanical/Electrical and associated works using NEC3 Term Service Contracts.
The terms and conditions of these contracts include work specific procedures and more general NEC3 procedures that dictate how the contracts should be operated in accordance with, and aligning with Boards Standing Orders and the “Manhattan” estates management database.
The procedures used to manage the contracts are shown in the following chapters and flowcharts. These have been developed by the Maintenance Section and have been revised to take account of recommendations by our Internal Audit section.
The internal audit review of NEC3 contract procedures carried our in June 2013 has highlighted several recommendations to ensure that the system is more robust in terms of risk management, control and governance which should ensure that the objectives are fully achieved.
These recommendations build on the existing methodologies and checks; and these are detailed within the manual.