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Central Management Support Unit (CMSU)
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What does the CMSU do ?
The Central Management Support Unit (CMSU) was established by the Five Education and Library Boards in Northern Ireland in January 1999 to:
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support organisational development and continuous improvement across the whole range of educational support services provided by the boards.
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to provide quality management information on the performance of services, leading to a more effective and customer focused decision making process for education and thereby contributing to the Northern Ireland Programme for Government.
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The five Education and Library Boards have embraced Best Value legislation, which became a statutory duty for the organisations with effect from 1 April 2003. Best Value has provided an opportunity to refocus our approach to the whole process of continuous improvement and has allowed us to concentrate on lay priorities.
The CMSU carries out a programme of fundamental best value reviews and promotes the use of quality models such as Investors in People, Customer Service Excellence and The Excellence Model.
Our aim is to improve services provided by the boards by:
Who works in the unit?
The CMSU is based in Room 304, SELB, 3 Charlemont Place, The Mall, Armagh, BT61 9AX.
Fundamental Reviews
As part of the fundamental review process, services are assessed using the recognised process of Best Value, namely the 4C’s:
| Challenging all aspects of the service |
| Comparing with similar providers |
| Consulting with a range of stakeholders |
| Demonstrating Competitiveness |
Comments from the review process:
“As a result of the review, I am now being provided with the support needed to do my job better and to implement recommendations. We are now able to do the things that need done and we can plan more effectively.”
Comment from the Catering Review:
" A very impressive report. Congratulations to all who contributed and especially to those who did all the hard work. The recommendations are very good. This was a valuable experience for me to be part of the team."
To date fundamental reviews have been completed on:
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